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Complaint and Grievance Process

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Complaint and Grievance Process
Published on: 3/6/2012 12:00 AM
Individuals are encouraged to discuss issues regarding their mental health services directly with their provider. Every effort will be made to resolve the  issue at an informal level. They may also contact the Patient's Rights Advocate at (530) 365-1437 or Toll Free for long distance 1-888-801-1437.Individuals will be provided the Grievance Notification Form upon registration for services.
 
Individuals may file a grievance regarding unhappiness with the provision of mental health services by notifying the Patient's Right Advocate, or completing a written Intent to File A Grievance form.Indivduals may file an Appeal requesting a review of an action taken by their provider when services are denied, reduced or terminated by completing the Intent To File An Appeal form.
 
Michael Heggarty
Director of Health
Behavioral Health

500 Crown Point Circle Suite 120
Grass Valley, Ca 95945
Hours: 8am-5pm M-F
Phone: 530.265.1437
behavioral.health@co.nevada.ca.us
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