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Child Protective Services Service Satisfaction

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Child Protective Services Service Satisfaction
Published on: 1/30/2012 12:00 AM

The Department of Social Services Child Protective Services division wants to hear from you regarding the service provided to you. This information is used to continuously improve services.


If you were satisfied with the service you received, click here to download and complete the "service satisfaction" form and mail it to:
Child Protective Services
Attn: CPS Program Manager
208 Sutton Way
Grass Valley, CA 95945

If you were not satisfied with the service:
  • Discuss with you assigned worker
  • If you cannot resolve the problem, discuss it with the worker's supervisor. You can reach the supervisor by calling (530) 273-4291.
  • If you cannot resolve the problem with either your worker or the supervisor, click here to download the Service Satisfaction form and either mail to the CPS Program Manager at:
         Child Protective Services
         Attn: CPS Program Manager
         988 McCourtney Road
         Grass Valley, CA 95949
         Deliver the form to the CPS' office located at the Brighton Greens Resource Center
         988 McCourtney Road, Grass Valley CA 95949.
The complaints should be submitted as soon as possible so a resolution can be reached promptly. Your input will be greatly appreciated.
If you cannot resolve the issue with the CPS' Program Manager, you also have the right to contact in order:
  1. The Director of the Department of Social Services
  2. The Director of the Health & Human Services Agency
You may reach them by calling the Department of Social Services at (530) 265-1340. 
Nick Ready
Program Manager of CPS
Child Protective Services

988 McCourtney Road
Grass Valley, Ca 95949
Hours: 8am-5pm M-F
Phone: 530.273.4291